Help Desk

In order to privide a high quality printing output, please DO NOT send artwork in Word, Excel, Powerpoint, Publisher, PDF's created in Word or as low-res jpegs.

Placed images:

Placed images should have a resolution of 150 pixels per inch at full size for best graphic printing quality. However, in case if you don't have best quality pictures, please make sure to keep your resolution at 100-120 pixels per inch at full size. Scan/Photoshop files should be saved in CMYK mode as TIF or format. When placing such files in Illustrator, DO NOT PARSE OR EMBED the file.


All text must be converted to outlines.

Color Matching:

Any critical colors must be called out as a CMYK color.

Checklist: It's very important to make sure your art work is truly press-ready.

- Please make sure your art work has 3-5mm bleed
- 1-up on a single page
- Convert your text to paths, curves or outlines
- Only CMYK is accepted

How long have you been creating trade show displays and motivation products?

We've been producing these products for over 15 years.

Why has my payment been unsuccessful?

Things to check in case your payment has not been successful:
- Did you enter your credit card information and billing details correctly?
- Did you enter the right card type, card number, issue number, expiration date, and CVV security code (the three-digit number on the back of your card)?
- Does the billing address you entered exactly match the billing address information you have on file for the credit card that you entered?
- Do you have sufficient funds available on your credit card?
- Is your credit card enrolled for online purchases?
- Does your credit card have a defined limit for online purchases?
- Did you check the box indicating you are the credit card holder or authorized to use the credit card?

Can I change my billing/delivery address?

You may edit and update your billing and shipping details by going to Your Account page within the Online Store. If you update your delivery address then any future items you order will be sent there. Please note that your billing/delivery address cannot be changed for orders that are being processed. These items will be sent to the address on file at the point when your order was placed.

What is the turnaround time for delivery?

Fast! Once the art work is approved, in most locations around world, your order is delivered as little as 5 working days. (Production Turnaround.pdf)

Where are you located? Will your location affect my shipping options?

We have our regional headquarters located in Sydney, Australia; Hamilton, New Zealand; and Shanghai, China. Many of our customers are located throughout the continental United States and Canada, Europe, Australia and New Zealand. We guarantee a lower cost for all over the world, door to door delivered to your office.

How do I contact your sales office?

Flagaholic North America Office
Tele: Temporarily Cancelled
By email: (Your email will be replied by Flagaholic specialists in 2 working hours)

For more specific inquiries, please Contact Us.